Customer Retention Engine

Turn First-Time Guests Into
Loyal Regulars

Reward your customers with loyalty points and stamps. Customers earn rewards on completed orders and redeem them for discounts, increasing their lifetime value.

Start Free Trial See Settings
app.onepe.in/settings/loyalty

Loyalty Program

  • General Settings
  • Earning Rules
  • Redemption Rules
  • Customer Tiers
  • Platform Access
Enable Loyalty Program
Turn the loyalty points program on or off for this restaurant.
Loyalty Type
Choose which loyalty mechanism(s) to use for your customers.
Points Only
Earn/redeem based on spend.
Stamps Only
Collect stamps for specific items.
Both Programs
Run points & stamps together.
Earning Rules (Points)
Configure how customers earn points based on their spending.
✓ Example: If a customer spends ₹100.00, they earn 1 point(s).
40%
Higher retention rate
3x
More return visits
25%
Increase in average order value
100%
Automated tracking

How it works

Set Up Your Rewards in Minutes

Configure rules once and let the system automatically build customer loyalty.

1
Choose Program Type

Select between a Points-based system, a menu-specific Stamp card, or run both simultaneously to maximize engagement.

2
Set Earning & Redemption Rules

Define exactly how much customers need to spend to earn points, and what monetary value each point holds upon redemption.

3
Enable Platforms

Turn on loyalty tracking across your POS, Customer Site (QR/Web), and Self-Service Kiosks for a unified experience.

4
Customers Earn & Redeem

Customers automatically accumulate points on completed orders. They can apply points for discounts at checkout seamlessly.

Features

Flexible Rules For Any Restaurant Model

Whether you run a coffee shop needing stamp cards or a fine-dine restaurant utilizing points and tiers, we have you covered.

Points System

Customers earn and redeem points based entirely on their total spending amount. Perfect for boosting overall revenue and cart sizes.

Digital Stamp Cards

Customers collect a stamp each time they order a specific menu item (like a coffee). After enough stamps, that item becomes free.

Customer Tiers

Create VIP tiers based on accumulated points. Reward your best customers with accelerated point earning or exclusive discounts.

Multi-Platform Ready

Loyalty profiles sync perfectly whether a customer is ordering via the POS, your Customer Website, or an in-store Kiosk.

Smart Redemption Limits

Protect your margins by configuring the monetary value per point, setting minimum redemption thresholds, and maximum discount percentages.

Discount Guardrails

Loyalty points cannot be combined with other active discounts. If a customer redeems points, they will not earn points on that specific order.

For Your Customers

A Frictionless Experience That Keeps Them Coming Back

No paper punch cards to lose, no separate apps to download. Their phone number is their loyalty card, updated in real-time across all your ordering platforms.

Automated Point Tracking

Points are automatically credited to their account upon order completion. They can check balances via your customer site.

Easy Redemption

Eligible discounts appear seamlessly at checkout. Customers can choose to apply points or save them for later.

Digital Stamp Collection

Watch the stamp card fill up digitally after every qualifying purchase until they hit the reward threshold.

Customer viewing loyalty points and digital stamp card on phone

For Your Business

Total Control Over Your Reward Economics

You define the exact parameters of your program. Ensure loyalty drives profitability without giving away too much margin.

Set Point Value & Earning Ratios

Control exactly what a point is worth. Example: Spend ₹100 = Earn 1 Point. Redeem 1 Point = ₹1 Discount.

Maximum Discount Caps

Set a maximum discount percentage of the order subtotal to prevent orders from being entirely free.

Platform-Specific Toggles

Choose to run the program everywhere, or restrict it only to your Customer Site to drive direct online orders.

Restaurant manager configuring loyalty program points and rules

FAQ

Frequently Asked Questions

Everything you need to know about setting up and running your loyalty program.

Yes! You can choose "Both Points and Stamps" in the settings. This allows customers to earn points on their total bill while simultaneously collecting stamps for specific promotional items like coffees or pizzas.
No. To protect your margins, loyalty points cannot be combined with other discounts. Furthermore, if a customer redeems points to pay for an order, they will not earn new points on that specific transaction.
Absolutely. You can set a "Minimum Points to Redeem" threshold, as well as a "Maximum Discount (%)" rule. This guarantees that points can only cover up to a specific percentage of the total order value.
Customers can log into your Customer Site via their phone number. Their profile dashboard displays their current point balance, active stamp cards, and tier status.
Yes. In the settings, you can enable the loyalty program individually for the POS, Customer Site, and Self-Service Kiosks. All platforms pull from the same unified customer profile.
FLEXIBLE PRICING

Simple, Transparent Plans Built for Every Business

Choose the ideal plan with powerful features, modules, and limits designed to scale your operations effortlessly.

Free Plan

₹0.00 Pay Monthly

Best plan to start with. Create menu for your restaurant and let the customers check it out.

Get Started
Menu
Menu Item (10)
Item Category
Area
Table
Reservation
KOT
Order
Customer
Staff
Report
Delivery Executive
Waiter Request
Expenses
Payment
Settings
Cash Register
Inventory
Kiosk
Multiple Kitchen
WhatsApp
Loyalty
Hotel
Sms
AI Assistant
ONDC
CRM
Microsite
Online Store
Online Service

Starter Plan

₹199.00 Pay Monthly

₹1,999.00 Pay Annually Save 16%

Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System

Get Started
Menu
Menu Item (100)
Item Category
Area
Table
Reservation
KOT
Order (100 per day)
Customer
Staff (5)
Report
Delivery Executive
Waiter Request
Expenses
Payment
Settings
Cash Register
Inventory
Kiosk
Multiple Kitchen
WhatsApp
Loyalty
Hotel
Sms
AI Assistant
ONDC
CRM
Microsite
Online Store
Online Service

Growth Plan

₹499.00 Pay Monthly

₹4,999.00 Pay Annually Save 17%

Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen

Get Started
Menu
Menu Item (500)
Item Category
Area
Table
Reservation
KOT
Order (Unlimited)
Customer
Staff (20)
Report
Delivery Executive
Waiter Request
Expenses
Payment
Settings
Cash Register
Inventory
Kiosk
Multiple Kitchen
WhatsApp
Loyalty
Hotel
Sms
AI Assistant
ONDC
CRM
Microsite
Online Store
Online Service

Pro Plan

₹999.00 Pay Monthly

₹9,999.00 Pay Annually Save 17%

The complete package with Hotel Module including bookings from customer.

Get Started
Menu
Menu Item (Unlimited)
Item Category
Area
Table
Reservation
KOT
Order (Unlimited)
Customer
Staff (Unlimited)
Report
Delivery Executive
Waiter Request
Expenses
Payment
Settings
Cash Register
Inventory
Kiosk
Multiple Kitchen
WhatsApp
Loyalty
Hotel
Sms
AI Assistant
ONDC
CRM
Microsite
Online Store
Online Service

Ready to Build a Loyal Customer Base?

Start rewarding your best customers today. Configure your points and stamps program in minutes and watch repeat visits soar.

Create Free Account See How It Works